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The Ins And Outs of How We Do Business

100%, your trust and security are our number one priority. To be part of the cleaning expert family all cleaners need to have public and employers liability insurance prior to completing any cleans.

All our housekeepers are trained fantastic  professionals. If for any reason you are not happy with your regular cleaner then please send an email or call us and we will change your cleaner for you! We are an agency and we have a large pool of cleaners for you to choose from.

We do send between one to two cleaners for up to 4 bedrooms home cleaning.

For the safety of our clients and staff, we do not  clean the following:
1. Human or pet excretion (bodily fluids)
2. Outside windows
3. Garage interiors
4. Cleaning requiring more than a step stool height.
5.  heavy lifting required cleaning
6. Vermin infested area
Yes, we provide all cleaning products that are needed. However, If you would like a specific cleaning products Eg. Green products, we’re happy to use any products you supply to clean your home.
No, you can cancel service anytime without any penalties.

We are a pet friendly company. Feel free to let us know your pet’s name in the booking notes so your cleaner can greet them when they arrive. If they are not friendly pets, please keep them away for the safety of our housekeepers.

Each and every cleaning professional that we hire is experienced and professional, background and reference checked (police checks included), interviewed and highly rated / reviewed by other customers. We believe that your trust and security come first; therefore, we hold our cleaning professionals to the highest standards.

Pay only what you need. No hidden charges!

We exceed all expectations with our dedicated and professional housekeepers. 

At Cleaning Expert, we show up with top-of-the-line cleaning supplies to clean your home in an organized cycle and give you the best cleaning experience that you deserve. 

Some services we provide are:

Yes! We use an SSL (online security technology) that ensures our website will never be compromised in any way. Then, any billing information we keep is stored in a secured database that also will not be compromised in any way. Your security is our #1 priority.

Simple! If you’re unhappy with your clean and feel as though our home cleaning professionals missed anything – send us pictures within 24 hours and we will put it right.

Billing & Pricing

Payments Methods

We accept credit cards and Paypal as means of payment. Our credit card payment method is powered by Stripe which is encrypted securely with a 256-bit checkout system. additional information can be found here.

Free Cancellation Policy

If you would like to cancel, rebook, or modify your booking please get in touch before 24 hours of your booking date to cancel for free. Notice less than 24 hours notice will attract a $50% cancellation fee.

Additionally, If we cannot enter your home, we will use every method available to contact you. However, there is a 100% penalty of your estimated cost that will be charged if we cannot reach you or access your home.

Satisfaction Guarantee

 If for any reason you were not satisfied with our cleaning standard, please get in touch with us within 24 hours with pictures to make it right. Your satisfaction and comfort are our priority.